At Electronic Essentials, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return

1.1 Return Period: You have 14 days from the date you receive your product to initiate a return.

1.2 Return Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original packaging.

 2. Refunds

2.1 Refund Process: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

2.2 Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your card issuer’s policies.

3. Exchanges

3.1 Broken or Defective Products: If you receive a product that is broken or has another issue, please contact us at eshop@electronicessentials.co.uk. We will guide you through the process, which will include providing a video of the product for verification purposes.

3.2 Exchange Process: After verifying the issue, we will provide instructions for returning the defective item and will send you a replacement product.

4. Return Shipping

4.1 Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.2 Shipping Address: Please contact us at eshop@electronicessentials.co.uk for the return shipping address and further instructions.

5. Contact Information

For any questions about our Refund and Return Policy or if you need assistance with your return or exchange, please contact us at eshop@electronicessentials.co.uk.